Collaboration Programs


Student will learn to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. Introduce Cisco’s UC systems and its components.

CCNA Curriculum plan

Introduce Collaboration Architecture
Basic registration of CME / CUCM terminal
Basic Concepts and basic configuration about Digital and Analog
CME Basic Routing
CUCM Basis Routing



Introduces Cisco collaboration products and frameworks.Student will learn Cisco hardware and software with the appropriate terminals and servers to build a multi-site IPT environment, proficiency CME, CUCM route and number processing and access control,configuration and operation based on the CUCM / CME features, master CUCM corresponding function(for example, media resources, CAC) design and configuration methods on global and commonfunctions.Student will be able to use the appropriate platform comes with tools and commands to IPT troubleshooting.


Cisco Voice IPT1

  • Introduction Collaboration Architecture
  • Explain install and call basic environmental framework
  • CUCM terminal registration
  • IMPS Installation and Configuration
  • Introduction and configuration of traditional voice
  • Introduce and Configure Voice Gateway Signaling
  • CME terminal registration and CME call routing
  • CME call number processing
  • CUCM basic call routing and number processing
  • CUCM and CME call rights management
  • CUCM and CME linkage call handling
  • Global number

Cisco Voice IPT2

  • CUCM common characteristics
  • Mobile roaming (DM / EM)
  • Mobile roaming (UM)
  • Call Management Control
  • Gatekeeper
  • Remote Site Telephony survival techniques SRST
  • Troubleshooting

Cisco Video IPT

  • video architecture description and terminal registration
  • VCS routing and CUCM routing linkage
  • MCU Introduction and Configuration

CCIE Collaboration Training

CCIE Collaboration is an expert-level certification. Student will learn how to design, implementation, and troubleshooting of complex collaboration solutions.Student will gain skills in collaboration solutions to integrate, configure, and troubleshoot complex networks and the challenges of video, mobility, and presence.


Cisco Collaboration Infrastructure

  • Network services
  • Voice and data VLAN
  • IP routing in Cisco Collaboration Solutions
  • IP multicast

Cisco IOS UC Applications and Features

  • CUCME phone registration and features
  • SRST phone registration and features
  • CUE
  • Cisco IOS-based call queuing
  • Cisco IOS media resource
  • CUBE
  • Digital voice signaling (T1/E1 PRI)
  • Cisco IOS dial plan
  • SAF and CCD

Cisco Unified Communications Manager (CUCM)

  • CUCM SCCP endpoints
  • CUCM MGCP gateways
  • CUCM SIP endpoints and trunks
  • CUCM H.323 gateways and trunks
  • Voice and video codecs
  • RTP and RTCP
  • Device registration and redundancy
  • Codec selection
  • CUCM call features
  • CUCM dial plan
  • CUCM media resources
  • CUCM mobility
  • CUCM serviceability and OS administration
  • ILS/URI dialing
  • Call Admission Control
  • SAF and CCD

Cisco Unified IM Presence

  • CUCM integration
  • Cisco Jabber for Windows

Cisco Unity Connection

  • CUCM integration
  • CUCME integration
  • MWI
  • Call handlers and Directory handlers
  • CUC dial plan and features
  • Voicemail networking

Cisco Unified Contact Center Express (UCCX)

  • UCCX CTI integration 3 hours
  • UCCX ICD functions 3 hours
  • UCCX scripts customization

QoS and Security

  • QoS classification and marking, and congestion management
  • default security features and toll fraud


Cisco Network Engineer (Collaboration)


This Seminar includes two parts:
1. CCNA Collaboration Training;
2. CCNP Collaboration Training.

Cisco Internet Expert (Collaboration)


This Seminar includes three parts:
1. CCNA Collaboration Training;
2. CCNP Collaboration Training;
3. CCIE Collaboration Training.

Contact for Free Trial
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  • Jaffery Liu
  • Karl Zhou 点击这里给我发消息
  • David Womack